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Sister Collective LLC

Effective Date: January 31, 2020

 

At The Sister Collective, we are grateful for the opportunity to introduce sustainable, eco-friendly products to our customers, and we value and remain committed to our customers' Privacy.  The purpose of this Privacy Policy is to inform you of what information we collect from you, how we use your information, and the choices tyou have regarding our use of your information. 


Collection and Use of Information

Like most websites, when you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Sister Collective website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information.” 

We collect Device Information using the following technologies: 

Cookies: Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org.

Log Information: Like most websites, we automatically log information that your device or browser sends whenever you visit a website through a browser or an application. These logs may include information such as your web request, IP address, browser type, browser language, referring and exit pages, date and time of your request, and one or more cookies that may uniquely identify your browser.

Web Beacons, Tags and Pixels: These are electronic files used to record information about how you browse our website.

Additionally, when you make a purchase or attempt to make a purchase through the Sister Collective website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” 

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information. 

How do we use your Personal Information? 

We use the Order Information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

  • Communicate with you; 
  • Screen our orders for potential risk or fraud; and 
  • When in line with the preferences you have shared with us, contact you for marketing related purposes related to our products and services. 

We use Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with our website).

We use your Personal Information to better serve you relevant advertising or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Sharing Your Personal Information 

The Sister Collective will not rent or sell Personal Information about you or information that you have provided to us with other people or non-affiliated companies except to provide our products or services that you have requested, when we otherwise have your permission, or under the following circumstances:

We share your Personal Information with third parties such as Google, Shopify and Facebook to provide certain services such as hosting our website, payment processing, shipping, data analysis and management, email delivery, website analytics, advertising and marketing. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. If you would like to opt-out of Google Analytics tracking your behavior on our website, please use this link: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

If the Sister Collective becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice that Personal Information has been transferred.

Do not track 

Please note that The Sister Collective does not take actions to respond to Do Not Track settings, and instead we adhere to the standards set out in this Privacy Policy.  To find out more about Do Not Track, follow this link: http://www.allaboutdnt.com/.

 

International Customer Privacy

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 


Data retention 

When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information. 


Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 


Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@thesistercollective.com or by mail using the details provided below: 

Sister Collective 
Privacy Compliance Officer
Sister Collective, 1325 Howard Avenue, Suite 230, Burlingame CA 94010

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